Policy

Wood Signs

All of our signs are made from real wood! We embrace the natural beauty of the wood, such as knots, grain, small cracks, and holes. Hand making our product may cause variations between the picture and the received item, however we try our best to maintain quality and accuracy for each and every order. Your piece will be wonderfully unique!

Processing Time

Please allow up to 15 - 20 business days for orders to be processed prior to shipping. Custom order requests may take up to 10 days to receive a proof design. Rush orders may be available upon request for a small additional charge. 

 

Shipping

All of our products are shipped via 2-3 day USPS priority mail with insurance and tracking or FEDEX/UPS with insurance.  Local Arizona sales are available for pick up. At check out, please select the pick up option. Please note: We are not responsible for undelivered, mis-delivered mail due to an incorrect address or mishandling. Please be sure to accurately input your delivery information. In the unlikely event of a shipping issue, please contact us.

Returns

While we do not offer returns, we want to ensure you are 100% satisfied with your purchase. If you have any concerns or questions about a product you have received, please contact us at info@queenbhome.com

Cancellations must be made within 24 hours of purchase.